Contact us
Write to support@lordtracker.com. Signed in, you can also send feedback from Support in the app and read our replies there.
How we can help.
Questions and problems
Something doesn't work, a number looks wrong, or you want to know whether LordTracker fits your alliance. Tell us your kingdom number and your alliance tag, and add a screenshot if you can.
Email a questionBilling and refunds
Payments are processed by Paddle, our Merchant of Record. Owners manage or cancel their plan from Billing in the app, or by email. Every subscription has a 14-day money-back guarantee.
Refund policyA missing kingdom or alliance
Setup lists the alliances in your kingdom's top 50. If your kingdom or alliance does not show up, write to us with the kingdom number and the alliance tag.
Report itRemove your Lord
Any player can ask to have their Lord removed from the public kingdom pages by email. No account or paid plan is needed.
Remove your LordSecurity
Found a security problem? Email us privately with the details and how to reproduce it, and please give us time to fix it before telling anyone else.
Report a security issuePrivacy and your data
Ask what we store about you, or for a copy or the deletion of your data. Account owners can also delete their account in the app's account settings.
Privacy policy
Before you write.
- The tutorialsStep-by-step guides for setup, imports, Alliance Trade, the calendar, battles and the kingdom map. Read the tutorials.
- The FAQThe trial, read-only after a plan ends, free members, which alliances and which email providers. Read the FAQ.
- What changedEvery update with its date. See the changelog.
- Who we areThe people and principles behind LordTracker. About LordTracker.